Shipping policy

# Shipping Policy

## Velormontina Shipping Policy

At Velormontina, we’re committed to delivering your order quickly, safely, and reliably. Below you’ll find important information regarding processing times, shipping estimates, and delivery details.

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# Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

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# Shipping Times

Estimated delivery times:

United Kingdom: 3–7 Business Days
Europe: 5–10 Business Days
United States: 5–10 Business Days
Canada: 6–12 Business Days
Australia & New Zealand: 6–12 Business Days
Rest of World: 7–15 Business Days

Please note that shipping times may vary during peak periods, holidays, or due to customs delays.

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# Shipping Costs

We proudly offer:

- Free Shipping on selected offers and promotions
- Transparent shipping pricing at checkout
- Fully tracked delivery on all orders

Shipping fees (if applicable) will be displayed during checkout before payment.

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# Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email.

You can track your shipment anytime using the courier tracking link provided in your shipping confirmation email.

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# Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

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# Delivery Delays

While we strive to deliver orders on time, occasional delays may occur due to:

- High shipping volumes
- Customs processing
- Weather disruptions
- Courier service interruptions
- Incorrect shipping information

We appreciate your patience and understanding.

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# Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Velormontina is not responsible for delays or lost packages caused by incorrect or incomplete shipping details provided by the customer.

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# Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact our support team within 7 days of delivery.

We will work with the shipping carrier to help resolve the issue as quickly as possible.

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# Contact Us

If you have any questions regarding shipping or your order status, please contact us:

support@katabrielle.com

We’re always happy to help.